You can order cakes for delivery in London and Nationally (coming soon). Each cake on our website will be clearly labelled whether it can be delivered Nationally or in the London M25 area only. We pride ourselves in reliably delivering every cake that is ordered.
Delivery within the London M25
Delivered by our very own trained drivers.
Delivery starts from £14.50 but depends on your distance from our bakery.
Our London delivery service runs between the hours of 8am to 4pm and covers postcodes within the London M25 area.
We can sometimes deliver to areas just outside the London M25, however this needs to be quoted and arranged by telephone.
We do not deliver on Sundays and Public Holidays.
We can deliver to your neighbour if you are out. Please specify your neighbour’s complete address.Delivering in London is very unpredictable due to congestion.
All cakes will be delivered on your chosen delivery date. We do not offer specified delivery times. If you require your cake for a specified time you should choose a delivery date for the day before. Our cakes keep perfectly fresh, in a cool dark place, for one week!
You may collect free of charge from our store at Sydenham SE26 5UA. Opening times Mon-Sat 8am-5:30pm (Closed Sundays)
Returns: We ask that on delivery or collection, our customers check their order to ensure that they are happy with what they have received. If there has been a mistake on the cake then we are happy to get these corrected. We ask that the customer gives us the opportunity to do this and must let us know within an hour of accepting their cake.
Complaints are rare and we take them seriously. Some complaints may require further investigation and an immediate refund may not be possible. If the customer wishes to receive a full refund then the cake will need to be returned within 24 hours of receiving it. The maximum refund we offer is the value of the cake and delivery. Photographic evidence may be requested prior to you using the cake.
National Delivery (Coming Soon)
Cakes delivered by courier have the delivery charge included in the price.
Cakes delivered nationally are transported by our reliable courier partners, APC, trained in specialist food delivery. They will email you on the morning of your delivery day with tracking details. Some more remote locations in the UK do require an extra few days in transit so please allow this in your chosen delivery date.
FREE delivery 8am - 8pm. MON to FRI ONLY
Delivery before 12:30 noon MON to FRI +£8.00
We use secure & recyclable packaging to guarantee your cake arrives looking brilliant.
Our special cardboard insert system protects your cake.
We deliver Monday to Friday and your cake will keep perfectly fresh delivered on a Thursday or Friday for the following weekend. Don't forget we can deliver to your home, office or neighbour if you are out.
We recommend you choose a delivery date that is at least 1 clear day before your cake is required to avoid disappointment. During the likelihood of severe weather conditions, we recommend you order your cake two clear days before it is to be used. Our cakes keep perfectly fresh for one week without the use of preservatives! We can deliver to neighbours if you are out or your place of work.
Please specify the complete destination address in the delivery address field.
Corporate National Delivery
Having delivered many successful large UK wide projects for companies like Samsung, Ebay and BT, we can be trusted to get it right!
We cannot afford to send cakes out by courier on a wing and a prayer in the hope they arrive in perfect condition. Our cake packaging systems, for each cake type, have been developed and rigorously tested to be fully mail-order safe.
If you have a specific idea for a large cake campaign for your business the process will be carefully engineered to ensure it can be delivered safely. This might involve test runs using our dedicated courier that we work closely with. You can trust The Cake Store to make and deliver great tasting brilliant looking cakes in perfect condition.