What are your Opening Times?
We are open from 8am to 5.30pm. Cakes must be picked up by 4.30pm if possible.
We are not open Sunday’s or Bank Holidays.

What are your Delivery Times?
We are unable to give a time of delivery because it is impossible to gauge London traffic. If you expect your cake delivered for a specified time then we suggest booking it for the day before.

Do you have a Sales Policy?
Our sales policy and more information about ordering, cancelling and complaints can be found by clicking here.

How many People will My Cake Feed?
Our standard novelty cakes usually feed between 30-35 adults.
For round, square and wedding cake size and portions please click here.

Which Cakes are Not Delivered?
8” Round, 8” Square or 8” heart. Also fresh cream products.
This is clearly marked on the website.

What Is Colour of Trim?
Colour of trim refers mostly to the traditional cakes, which have a ribbon around and coloured decoration on them.

What is the Notice given To Place an Order
We require 5 working days notice on our cakes.
We can in some instances turn an order around in 3 days. This does depend on the volume of work at the time.
Having said that, you can place your order as far in advance as you wish.

Do you Offer Cake Decoration Courses?
We are sorry, but we do not offer or give cake-decorating courses.
We would suggest you try Westminster catering college.

I’m not sure I want to type in my credit card details…is it safe?
Paying for produce online is, statistically safer than using your credit card in the high street, or even carrying cash in your purse. We use bank-approved security processing for all orders.

What happens if I press the wrong buttons by mistake. Will I end up with a cake that i didn't want? 
The process of selecting a cake is so simple. Once you have placed an order, a real person automatically deals with it! It will not be  possible for your order to get lost. We personally check each order and will respond immediately if the order doesn’t make sense. For  instance if you ordered a “Fairy Castle Cake” with the inscription “Happy Birthday Bill” we would contact you to make sure it was  definitely what Bill was hoping for! You will always receive an email detailing and confirming your order.

What if I want something that isn’t in your catalogue?
We always rise to a challenge! Making individual cakes is what we are best at. Send us your ideas by email along with how many guests you need to feed and we will reply with a price and design. Alternatively ring our free phone number and have a chat with our cake decorators.

What if I change my mind after I have ordered?
Quite simply ring our free phone number 0800 0520058 and we will deal with your alteration immediately. Our lines are open Mon- Sat 8am-5pm.

Isn’t it easier to come into your shop and order our cake with a sales assistant? 
We love to meet our customers, but ordering on our website is designed to systematically carry you through all of the details necessary  to make a perfect cake. You will see more pictures and information on our website than any of our sales assistants can give you within  our shops. The whole process can be done efficiently from the comfort of you own home.

Our service is personal and our cakes are terrific.

If you have any more questions please contact us…..

Email: enquiries@thecakestore.com
Freephone: 0800 0520058